Shipping Policy

Last Updated: 01/06/2026

At OQYNTRA TRADING PRIVATE LIMITED, we are committed to delivering your orders safely, efficiently, and in a timely manner. This Shipping Policy explains how we process, ship, and deliver products purchased through our website.

By placing an order with us, you agree to the terms outlined in this Shipping Policy.

1. Shipping Coverage

We currently provide shipping services across most locations within India.

Delivery availability may vary depending on:

Serviceable PIN codes
Courier partner coverage
Government restrictions
Geographic accessibility

We reserve the right to decline shipments to locations that are not serviceable by our logistics partners.

2. Order Processing

Orders are typically processed after successful payment confirmation.

Processing Time

Standard Processing: 1–3 business days
Orders placed on weekends or public holidays will be processed on the next working day.

Certain products may require additional verification or processing time due to:

High order volumes
Product availability checks
Security verification procedures

Customers will be notified in case of significant delays.

3. Delivery Timeline

Estimated delivery times are as follows:

Standard Delivery

Metro Cities: 3–7 business days
Non-Metro Cities: 5–10 business days
Remote Locations: 7–14 business days

Delivery timelines are estimates only and may vary depending on:

Courier partner performance
Weather conditions
Public holidays
Government regulations
Natural disasters or unforeseen circumstances

OQYNTRA TRADING PRIVATE LIMITED cannot guarantee delivery dates.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

Charges may vary based on:

Product size and weight
Delivery location
Promotional offers
Shipping method selected

Any applicable free-shipping offers will be clearly displayed on our website.

5. Order Tracking

Once your order has been shipped:

A shipment confirmation email and/or SMS will be sent.
Tracking details and courier information will be provided.
Customers may track shipment progress using the provided tracking number.

Tracking updates depend on information supplied by our logistics partners.

6. Packaging and Product Protection

We take appropriate precautions to ensure products are securely packaged.

Our packaging process includes:

Protective cushioning materials
Secure sealing procedures
Product safety checks before dispatch

This is especially important for delicate electronic products such as:

Televisions
Audio equipment
Cameras
Gaming consoles
Smart home devices
Home theatre systems

Customers are encouraged to inspect packages upon delivery.

7. Delivery Partners

We work with reputable third-party logistics and courier service providers to facilitate deliveries across India.

While we carefully select our shipping partners, delivery operations are managed by independent courier companies.

Delivery timelines and updates are subject to courier network performance.

8. Delayed Deliveries

Although we strive to deliver all orders within estimated timelines, delays may occur due to factors beyond our control, including:

Extreme weather conditions
Transportation disruptions
Government restrictions
Public holidays
Natural disasters
Unexpected logistics issues

In such cases, we will make reasonable efforts to keep customers informed regarding shipment status.

9. Incorrect Address Information

Customers are responsible for providing accurate shipping information during checkout, including:

Full recipient name
Complete address
Valid contact number
Correct PIN code

OQYNTRA TRADING PRIVATE LIMITED shall not be responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address information.

10. Failed Delivery Attempts

Courier partners may attempt delivery multiple times.

Orders may be returned to the sender if:

The recipient is unavailable.
Contact information is incorrect.
Delivery is repeatedly refused.
The address cannot be located.

Additional shipping charges may apply for re-dispatch requests.

11. Damaged Shipments

If a package appears damaged upon delivery:

Do not accept the package if severe damage is visible.
Take photographs of the package and product.
Contact our support team immediately.

Claims for transit damage should be reported within 48 hours of delivery.

Supporting photographs or unboxing videos may be required for investigation.

12. Lost Shipments

In the rare event that a shipment is lost during transit:

Our team will coordinate with the courier partner for investigation.
Resolution timelines depend on courier verification procedures.
Eligible customers may receive a replacement or refund after confirmation of loss.

13. International Shipping

Currently, OQYNTRA TRADING PRIVATE LIMITED primarily serves customers within India.

If international shipping becomes available, applicable customs duties, taxes, import charges, and shipping fees shall be the responsibility of the customer unless otherwise specified.

14. Force Majeure

We shall not be liable for delays or failure to deliver products due to circumstances beyond our reasonable control, including but not limited to:

Natural disasters
Floods
Earthquakes
Fires
Strikes
Government actions
Internet outages
Transportation interruptions
Public emergencies

Delivery commitments may be suspended during such events.

15. Policy Updates

OQYNTRA TRADING PRIVATE LIMITED reserves the right to modify or update this Shipping Policy at any time without prior notice.

Updated versions will be published on this page with a revised “Last Updated” date.

Continued use of our website constitutes acceptance of the updated policy.

16. Contact Information

For any shipping-related questions, concerns, or assistance regarding your order, please contact us:

OQYNTRA TRADING PRIVATE LIMITED

Email: info@oqyntratrading.com

Phone: +91 9310829009

Address: 6th Floor, Unit No. 602, GD ITL Tower, Plot No. B-8, Netaji Subhash Place, Pitampura, New Delhi, North West Delhi, Delhi, 110034.