Refund & Returns Policy

Last Updated: 01/06/2026

Thank you for choosing OQYNTRA TRADING PRIVATE LIMITED. Customer satisfaction is important to us, and we strive to ensure a seamless shopping experience. This Refund & Returns Policy outlines the conditions under which returns, replacements, refunds, and cancellations are accepted for products purchased through our website.

1. Eligibility for Returns

We accept return requests under the following circumstances:

a. Damaged or Defective Products

You may request a return, replacement, or refund if:

The product is delivered in a damaged condition.
The product is defective or fails to function as intended upon arrival.
The issue is reported within 7 days of delivery.
Supporting evidence such as photographs or an unboxing video is provided.

b. Incorrect Product Delivered

If you receive a product different from what you ordered:

Notify us within 48 hours of delivery.
Ensure the product remains unused.
Keep all original packaging, labels, manuals, and accessories intact.

c. Missing Items or Accessories

If any item, component, or accessory is missing from your order:

Contact us within 48 hours of delivery.
Provide photographs of the received package and contents.

2. Non-Returnable and Non-Refundable Items

The following products and situations are generally not eligible for returns or refunds:

Products damaged due to misuse, negligence, accidents, liquid exposure, or improper handling.
Products showing signs of physical damage after delivery.
Products with missing serial numbers, IMEI numbers, labels, or tampered seals.
Products returned without original packaging, accessories, manuals, warranty cards, or bundled items.
Software products, digital downloads, activation codes, subscriptions, or gift cards.
Products damaged by unauthorized repairs, modifications, or installations.
Items specifically marked as non-returnable at the time of purchase.

3. Return Conditions

To qualify for a return:

The product must be in its original condition.
All accessories, manuals, warranty documents, cables, and promotional items must be included.
The product should be securely packed to prevent damage during return shipping.
Serial numbers and product identifiers must match our records.

Products that do not meet these conditions may be rejected or subject to partial refunds where permitted by law.

4. Return Process

To initiate a return request:

Step 1 – Contact Support

Email us with:

Order Number
Customer Name
Product Name
Reason for Return
Photos and/or videos showing the issue

Step 2 – Verification

Our support team will review your request and may contact you for additional information.

Verification generally takes 1–3 business days.

Step 3 – Return Authorization

Once approved:

We may arrange a pickup through our logistics partners, or
Provide instructions for shipping the product to an authorized return facility.

Unauthorized returns may not be accepted.

Step 4 – Inspection

After receiving the returned product, our technical team will inspect it to verify eligibility for a refund or replacement.

5. Refund Policy

Once the returned product passes inspection:

Refunds will be issued using the original payment method whenever possible.
If the original payment method is unavailable, an alternative method may be arranged.

Refund Processing Time

Credit/Debit Cards: 5–10 business days
UPI Payments: 3–7 business days
Net Banking: 5–10 business days
Other Payment Methods: Subject to provider processing timelines

Actual refund timelines may vary depending on banks and payment service providers.

6. Shipping Charges

Shipping fees are generally non-refundable.

However, shipping charges may be refunded if:

A defective product was delivered.
The wrong product was shipped by us.
The return is approved due to our error.

7. Replacement Policy

Eligible products may qualify for replacement if:

The issue is reported within the applicable return period.
The defect is verified by our inspection team.
Replacement stock is available.

If the same model is unavailable, customers may choose:

A full refund, or
An alternative product with applicable price adjustments.

8. Order Cancellation Policy

Before Shipment

Orders may be cancelled before dispatch by contacting our support team.

After Shipment

Once an order has been shipped, cancellation requests cannot be accepted.

Customers may request a return after delivery if the product qualifies under this policy.

Refunds for approved cancellations are typically processed within 3–7 business days.

9. Manufacturer Warranty

Many consumer electronics products sold by OQYNTRA TRADING PRIVATE LIMITED include manufacturer warranties.

After the return period expires:

Warranty claims must be handled directly through the manufacturer or authorized service center.
Warranty terms vary by brand and product category.
We may assist customers with warranty-related information and guidance.

Warranty service timelines are determined by the manufacturer.

10. Inspection and Fraud Prevention

To protect customers and prevent fraudulent claims:

Returned products may undergo technical inspection.
Claims involving missing items, physical damage, or incorrect products may require photographic or video evidence.
Returns found to contain different, damaged, or tampered products may be rejected.

We reserve the right to deny claims that do not meet policy requirements.

11. Limitation of Liability

Our liability under this Refund & Returns Policy shall be limited to:

Product replacement, or
Refund of the purchase amount paid for the affected product.

We shall not be liable for indirect, incidental, or consequential losses resulting from product use, delivery delays, or return processing.

12. Changes to This Policy

OQYNTRA TRADING PRIVATE LIMITED reserves the right to update or modify this Refund & Returns Policy at any time.

Changes will become effective immediately upon publication on this page.

Customers are encouraged to review this policy periodically.

13. Contact Us

For assistance regarding returns, refunds, replacements, cancellations, or warranty-related matters, please contact us:

OQYNTRA TRADING PRIVATE LIMITED

Email: info@oqyntratrading.com

Phone: +91 9310829009

Address: 6th Floor, Unit No. 602, GD ITL Tower, Plot No. B-8, Netaji Subhash Place, Pitampura, New Delhi, North West Delhi, Delhi, 110034.